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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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elizabeth isaacs

November 23, 2024

5  out of  5
rating by elizabeth isaacs
"Josh was professional, thorough & saved me a lot of money!"
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Gail Denis

November 19, 2024

5  out of  5
rating by Gail Denis
"Elizabeth called me and it's felt like I was talking to one of my girl friends. We laughed and talked for a good while. She took care of me and gave me a good price on my home insurance. I really appreciated her. Really good service. I would recommend her to anyone who is looking for car or home insurance."
We responded:
"Thank you so much for your wonderful review, Gail! We’re thrilled to hear that Elizabeth provided such a personable and enjoyable experience while helping you with your home insurance. We truly appreciate your recommendation and look forward to assisting you again in the future! - Phil"
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Roy Elliott

November 14, 2024

5  out of  5
rating by Roy Elliott
"My agents name is Elizabeth Wilhoit. She was extremely friendly and courteous and made sure I was informed on every aspect of my concerns. My visit to the London Ky. office was pleasant, and had a great atmosphere. I would recommend doing business with this company. Thank you.."
We responded:
"Hi Roy, thank you for sharing your experience with us! We’re delighted to hear Elizabeth provided you with such friendly and courteous service, making sure all your concerns were addressed. It’s wonderful to know that you felt well-informed and enjoyed the welcoming atmosphere of our London, KY office. We hope to serve you again soon. - Phil"
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Brittany Stumpf

November 1, 2024

5  out of  5
rating by Brittany Stumpf
"Elizabeth was a wonderful agent Our experience was felt well taken care of and very happy with the service"
We responded:
"Thank you so much, Brittany! We’re delighted to hear that Elizabeth provided you with wonderful service and made you feel well taken care of. Your happiness with our service means a lot to us. Please let us know if there’s anything else we can assist you with! - Phil"
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Jarred Nantz

October 8, 2024

5  out of  5
rating by Jarred Nantz
"Great people to do business with, especially Elizabeth Wilhoit I have been doing business with her at Philip A McDonald for 12 years! I couldn’t be more happier with the service over the years! Anything that I’ve ever needed they’ve always been right there always handled everything as quick as possible. Give Philip A McDonald State Farm a call and ask for Elizabeth Wilhoit she will take care of you and your family like her own!"
We responded:
"Hi Jarred, thank you for your kind words and loyalty to us for the past 12 years! Our team is thrilled to hear Elizabeth has consistently provided you with such excellent service and care. It's our goal to treat our customers like family, and we are glad Elizabeth has made that a reality for you. We truly appreciate your recommendation. - Phil"
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D Taylor

September 18, 2024

5  out of  5
rating by D Taylor
"Highly recommend this State Farm agency for home and auto. Very great customer service. The agent that worked with me went above and beyond to help save me money."
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Mials Baughman

September 12, 2024

5  out of  5
rating by Mials Baughman
"Elizabeth Wilhoit should change her name to Elizabeth Wil-hoot because it was a hoot to work with her! She managed to help us get our premium where it needed to be and made sure we were fully covered. I hear they even have great life and disability coverage. I'll have to check it out one day!"
We responded:
"Hi Mials! Thank you for sharing such a fun and thoughtful review! We're delighted to hear that Elizabeth made your experience enjoyable and ensured you were fully covered. We appreciate your trust in our team and are always here to help with any questions you have, including about life and disability coverage whenever you're ready to explore them. We're happy to be of service! - Phil"
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Robert Blankenship

August 20, 2024

5  out of  5
rating by Robert Blankenship
"They’ve been really helpful and generous with everything I’m young and ignorant to most of this kinda things and helped me understand"
We responded:
"Hi Robert, thank you for your review! We are glad our team has helped guide you through the process. Our team understands that this process may be overwhelming, especially when you're new to them, so we're happy we could assist you in understanding. We appreciate your feedback.- Phil"
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Tonjia Lewis

August 9, 2024

5  out of  5
rating by Tonjia Lewis
"We had been with another insurance company for 30+ years . Josh from State Farm was able to help us save hundreds on our home owners and auto insurance . We were so pleased with his kindness and willingness to work with us and especially his knowledge and expertise. Very pleased with State Farm."
We responded:
"Thank you so much for your kind words, Tonjia! We're thrilled to hear that Josh was able to help you on your homeowners and auto insurance. We take pride in providing knowledgeable and personalized service, and it's wonderful to know that Josh's expertise and kindness made such a positive impression. We're so pleased to have you with us at State Farm! - Phil"
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Elbert Riley

August 2, 2024

5  out of  5
rating by Elbert Riley
"Joshua Spurlock was amazing to deal with. He was very professional and kind. He helped me get the exact insurance that I needed and got it done very fast and effectively. Thanks again, Josh!"
We responded:
"Hi Elbert, thank you so much for your fantastic feedback! We're delighted to hear that Joshua provided you with friendly service. It's good to know he helped you get the coverage you needed quickly and efficiently. - Phil"
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Stephen Bowles

July 19, 2024

5  out of  5
rating by Stephen Bowles
"Very professional and knowledgeable!! Helped me with home insurance and auto insurance"
We responded:
"Hi Stephen, Thank you for your five-star review. It is wonderful to hear we assisted you in choosing your home and auto coverage. Please contact us if you have questions or concerns about coverage. - Phil McDonald State Farm Agent"
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Pnkpanther 123

July 18, 2024

5  out of  5
rating by Pnkpanther 123
"Nice and very helpful people !!"
We responded:
"Hi Pnkpanter, Thank you for your wonderful review. Our team is delighted to learn about your five-star experience with us. We hope to work with you again soon. - Phil McDonald State Farm Agent"
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Shar C

July 3, 2024

5  out of  5
rating by Shar C
"Worked with agent Elizabeth from London office. She was wonderful! Got us a quote quickly, ensured a smooth transition from our previous insurance company and we saved $300 on homeowners insurance as well as $40 on car insurance!!"
We responded:
"Thank you, Shar, for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Elizabeth at our London office. She always strives to provide excellent service, and it's great to know she ensured a smooth transition and assisted you on both homeowners and car insurance. We appreciate your trust in Phil McDonald State Farm and look forward to continuing to serve you! Phil McDonald - State Farm Insurance Agent"
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Marvin and April Lawson

June 26, 2024

5  out of  5
rating by Marvin and April Lawson
"Quick callback,easy to obtain homeowners insurance."
We responded:
"Hello Marvin and April, Thank you for taking time to give us an excellent review. It is special to us when you point out our efforts to make your experience a great one. Thank you for trusting us with your insurance needs. -Phil McDonald State Farm Agent"
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James Parker

June 12, 2024

5  out of  5
rating by James Parker
"Excellent service and always willing to go above and beyond to answer and questions or provide me multiple quotes when I’m vehicle shopping. Elizabeth is the Best. 35 year customer."
We responded:
"Hi James, Thank you for your five-star review. Our team is happy to learn we went above and beyond to address your questions about coverage. Thank You, Phil"
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Lisa Felske

June 4, 2024

5  out of  5
rating by Lisa Felske
"Everyone in the office has been very helpful and so nice. I can’t say enough about everyone I have dealt with from the service from obtaining new services to helping with the claim we have had to make. They always make it so easy."
We responded:
"Hi Lisa, your five-star review made our day. The Phil McDonald State Farm Agent team is pleased to hear about your courteous service. We appreciate you choosing us for your insurance needs. - Phil McDonald"
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Brianna Hood

June 4, 2024

5  out of  5
rating by Brianna Hood
"Had the best experience with Elizabeth! She was amazing getting me auto insurance! Quick and simple process over the phone, and a great quote! She saved me lots of money switching over! Thanks Elizabeth!!!!"
We responded:
"Hi Brianna, Thank you for your top-notch review. Our team is pleased to learn about your experience with our office today. We are thrilled to hear we made the insurance process prompt and simple. We hope to work with you again in the future. - Phil McDonald "
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Reyni Armas

May 20, 2024

5  out of  5
rating by Reyni Armas
"La verdad me atendieron muy bien muy bien servicio y bueno quedé muy contento de poder manejar sin ningún inconveniente"
We responded:
"We thank you for choosing our office and this team for your insurance needs. As you can tell we will try our hardest to explain and listen to your needs even when we have to use translation services for our customers."
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Freddie Sue Smith

May 12, 2024

5  out of  5
rating by Freddie Sue Smith
"I’ve been insured with State Farm since 1968. Always happy with service and price."
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Bridgette Smith

May 3, 2024

5  out of  5
rating by Bridgette Smith
"We have been with Phil McDonald’s State Farm office for more than 20 years and would highly recommend them to anyone in the area. Franki was especially helpful when I called recently needing quotes for a new vehicle policy. She went above and beyond, even giving me options to reduce our bill AND increase our coverage. This level of customer service has ALWAYS been the norm at this office, and that’s one of the key reasons our family has chosen to stay with them all these years. The peace of mind that comes when you know your insurance company is looking out for your best interests - not just their bottom line - is a blessing."
We responded:
"Hi Bridgette, Thank you for your nice comments. Our team is thrilled to hear you have been our customer for over 20 years. We are glad to learn Franki has assisted you with auto coverage. We appreciate your recommendation and look forward to continuing to serve you. - Phil McDonald State Farm Agent"
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Danny Pittman

April 11, 2024

5  out of  5
rating by Danny Pittman
"3 years ago I had a fire in my home that led to my home insurance being cancelled. Because of this the only insurance I could find was very expensive and was a financial burden for my wife and I. We recently called Phil McDonald’s office and explained our situation to Elizabeth Wilhoit and not only was she able to help us, we were able to get the same coverage for 1200 dollars a year less and around the same price as we were paying before the accident. She was extremely helpful and I only wish I would’ve contacted her sooner."
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Debbie Pennington

April 4, 2024

5  out of  5
rating by Debbie Pennington
"Elizabeth Wilhoit went above and beyond to help me obtain insurance on a new purchase. She went out of her way to make me comfortable with a process that was new for me. I appreciate and look forward to working with her."
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Casandra Grubb

April 4, 2024

5  out of  5
rating by Casandra Grubb
"Been with State Farm for many years now and have been VERY pleased. You call and get to talk to an REAL person right away. They’re always so friendly and eager to help any way possible. Our agent Elizabeth was so helpful with our policy and was very knowledgeable with any and all questions. She also saved us money with a multi vehicle discount that I didn’t know existed! Thanks so much!"
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Kathy Woods

March 22, 2024

5  out of  5
rating by Kathy Woods
"Elizabeth was great. I will definitely recommend her"
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Vannetta Gentry

March 20, 2024

5  out of  5
rating by Vannetta Gentry
"Best insurance place in town and the friendliest staff and agents. Have been with them for quite a while and would not go anywhere else for my insurance needs."